Return Policy

Return Policy

Contact us within 30 days of delivery to request a return. Change-of-mind returns are accepted if the item is returned in the condition received, including its original packaging. The buyer pays return shipping, and a 10% restocking fee is deducted from the refund.

If an item arrives damaged, incorrect, or not as described, contact us with your order number and photos of the item and packaging. We’ll work with you on an appropriate resolution; the change-of-mind restocking fee does not apply.

Thank you for shopping with Candler Collectibles.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.

To start a return, you can contact us at sales@candlercollectibles.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@candlercollectibles.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@candlercollectibles.com